Using the service
These terms apply to City Pro Fix enquiries, accounts, bookings, quotations and arranged property maintenance. A booking request is not confirmed until City Pro Fix accepts it and, where required, payment or another agreed arrangement is complete.
Information and access
Customers must provide accurate job, contact and property information, disclose known hazards and access restrictions, and have authority to request work at the property. Safe and reasonable access must be available at the agreed time.
Quotations and pricing
Prices may be fixed, time-based, call-out based or manually quoted. A quotation states its scope, amount and validity period. Additional work, materials or conditions not reasonably visible from the supplied information require customer approval before being charged.
Payments
Online card payments are processed securely by Stripe. Payment timing is shown with the quotation or booking. City Pro Fix does not store complete card details. Invoices and payment status are available in the customer account.
Cancellations and changes
Customers should request changes as early as possible. Cancellation charges may apply where a professional has been allocated, travel has begun, materials were ordered or work has started. Any applicable charge will reflect the circumstances and the customer's statutory rights.
Emergency requests
Emergency contact does not guarantee a particular arrival time. Customers must contact the appropriate emergency service or utility provider where there is danger to life, fire, suspected gas escape, structural danger or another immediate public-safety risk.
Work and complaints
Concerns should be reported promptly with the booking reference and relevant evidence so City Pro Fix can investigate. Nothing in these terms limits rights that cannot lawfully be excluded under UK consumer law.
Liability
City Pro Fix is responsible for losses that are a foreseeable result of a failure to use reasonable care and skill. It is not responsible for loss caused by inaccurate information, unsafe conditions, unauthorised work requests or events outside reasonable control, subject always to non-excludable legal rights.